Demo: Internal use only
Network Architecture
TST x ApplyPalOperating model, permissions and insight flow — at a glance
12
Partner Universities
105
Student Ambassadors
5 Roles
Permission Layers
1
Partner University Hierarchy
Sutton Trust retains network-wide oversight while partner universities manage their own ambassadors and student engagement.
The Sutton Trust
Network-wide oversight · Research · Policy
TST Org Admin
Partner Universities (13)
Cambridge
UCL
Edinburgh
Imperial
Warwick
Glasgow
Nottingham
Sheffield
Southampton
St Andrews
Durham
Cardiff
Royal Veterinary College
University Sub-Admins
1 per partner university · Scoped to own institution
Student Ambassadors
105 active across the TST network
Prospective Students
State school students seeking peer guidance
2
Permissions & Governance
Each role has clearly scoped access — TST maintains full oversight while universities and ambassadors operate independently.
TST Org AdminFull Access
Can access
All partner universitiesNetwork-wide analyticsAmbassador approvalsSafeguarding oversightSalesforce integrationResearch & reportsContent pipelineUser management
TST Programme ManagerNetwork Analytics
Can access
All partner universities (read)Network-wide analyticsContent pipeline reviewAmbassador performanceSocial mobility dashboardResearch outputs
Restricted from
User managementSafeguarding case details
University Sub-AdminScoped Access
Can access
Own university data onlyTheir ambassadorsTheir student conversationsContent submissionsLocal safeguarding
Restricted from
Other universities' dataNetwork analyticsSalesforceUser management
AmbassadorContributor
Can access
Own profile & availabilityStudent chat inboxFAQ submissionsSocial content uploadBasic stats (own)
Restricted from
Other ambassadors' dataAdmin panelsStudent PII beyond chat
StudentVisitor
Can access
Ambassador discoveryPeer chatFAQ HubContent FeedPublic profiles
Restricted from
Admin areasOther students' conversationsAmbassador profiles without login
3
Insight Generation Flow
Every student conversation creates data that feeds up through the network — powering both university engagement and TST's national research agenda.
Student Questions
Prospective students ask about courses, applications, finance, accommodation
Moderated Conversations
Profanity detection, safeguarding alerts, user reporting and escalation workflows
Ambassador Support
Peer-to-peer chats and FAQ answers logged across 13 partner universities
University Dashboard
Sub-admin views local engagement, topic trends, safeguarding alerts
TST Network Dashboard
Aggregated insights across all partner universities
Research & Insights
Anonymised themes feed into social mobility research and policy papers
Conversation safety and safeguarding
Conversation safety and safeguarding workflows sit underneath the platform, ensuring student interactions can be monitored, reported and escalated according to agreed policies.
Published TST Research (examples)Powered by network data
Measuring Disadvantage
2023
The University of Life
2023
Universities and Social Mobility
2022
Cost of Living and University Students
2022
Inequality in the Highest Degree?
2021
Reforming Student Maintenance
2021
ApplyPal Network Architecture · TST Demo · Data shown is illustrative